TFP Bureau, Raipur; July 22, 2024: In a move towards better and more transparent administration, the district administration has launched a call center at the Collectorate to swiftly address the problems of common citizens. This initiative aims to provide significant relief to those visiting government offices for various issues.
The call center, equipped with four telephone lines, will operate 24 hours a day, allowing citizens to register their complaints and problems. Upon registration, citizens will receive an SMS confirmation. A dedicated portal has also been established to monitor the resolution process of registered issues.
Chief Minister Shri Vishnu Dev Sai has emphasized the importance of taking all necessary steps to ensure transparent and efficient administration, reducing the need for citizens to make frequent trips to government offices. This call center is a direct result of his directive.
Collector Dr. Gaurav Singh stated,
“In line with the Chief Minister’s vision for transparent and efficient administration, this call center has been established at the Collectorate. Citizens can now report issues related to revenue and other departments via phone, and these will be addressed promptly.”
How to Register Complaints
Citizens can register their complaints by calling the following numbers: 9977222564, 9977222574, 9977222584, 9977222594. Special provisions have been made for disabled individuals, who can report their issues through symbolic means via video call.
Complaint Resolution Process
1. Call Registration: Citizens call the helpline number to register their complaints.
2. Listening and Logging: The call center team listens to the complainant, logs the issue on the portal.
3. Forwarding: Information about the issue is sent to the relevant department officer via WhatsApp.
4. Follow-up: The call center follows up with the concerned department until the issue is resolved.
5. Notification: Once resolved, the complainant is informed by phone and the portal is updated accordingly.
This system ensures that citizen grievances are addressed efficiently and transparently, significantly improving the interaction between the public and the administration.
