Government trains nodal officers to ensure faster grievance redressal, timely complaint resolution and improved citizen satisfaction under the upcoming CM Helpline (1076) system.
TFP Bureau, Raipur, June ,2026: The Chhattisgarh Government has intensified preparations for the launch of its CM Helpline (1076), with a one-day special training programme for departmental nodal and assistant nodal officers concluding at Mahanadi Bhawan in Nava Raipur on Tuesday.
Organised by the Department of Good Governance and Convergence, the training brought together officials from various government departments to familiarize them with the functioning of the state’s modern grievance redressal system and strengthen mechanisms for resolving public complaints efficiently.
Addressing the programme, Rahul Bhagat, Secretary, Department of Good Governance and Convergence, described the CM Helpline as a powerful and accessible platform for delivering good governance to citizens. He directed all nodal officers to ensure that public grievances are resolved within stipulated timelines and with a strong focus on quality and effectiveness.
During the training, officials were briefed on the operational aspects of the grievance redressal system, including procedures for handling complaints and ensuring accountability at different administrative levels. Special emphasis was laid on the automated escalation mechanism, under which unresolved complaints are automatically forwarded from Level-1 (L-1) to Level-4 (L-4) authorities if action is not taken within the prescribed timeframe.
Participants were also informed about the transparent citizen feedback system that will assess satisfaction levels after complaints are addressed, helping the government monitor service delivery and improve responsiveness.
Mayank Agarwal, Joint Secretary, Department of Good Governance and Convergence, said the new platform is expected to significantly enhance both grievance redressal rates and citizen satisfaction. He added that once launched, residents will be able to register complaints through multiple channels, including the toll-free number 1076, a dedicated web portal, mobile application and WhatsApp, making access to government services more convenient and citizen-friendly. click here to see the video👇
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The initiative is part of the state government’s broader efforts to strengthen accountability, improve public service delivery and ensure that citizen concerns are addressed promptly through technology-driven governance.
