Round-the-clock grievance redressal system to cover 1,195 service categories across 42 departments; 8,000 officials to ensure time-bound resolution
TFP Bureau, Raipur, June 9,2026: In a major step towards strengthening citizen-centric governance and enhancing administrative accountability, Chhattisgarh Chief Minister Shri Vishnu Deo Sai on Monday launched the state’s much-awaited CM Helpline 1076 at Mantralaya Mahanadi Bhawan. The Chief Minister also unveiled the official logo of the helpline system in the presence of cabinet ministers and senior government officials.
Describing the initiative as a significant milestone in the state’s governance reforms, Shri Sai said the government is committed to ensuring that every citizen’s grievance is heard and resolved within a stipulated timeframe. He stated that the feedback, complaints and suggestions received during the recently concluded Good Governance Festival (Sushasan Tihar) underscored the need for a robust and permanent public outreach mechanism, leading to the development of the CM Helpline.
Under the new system, citizens will be able to register grievances, submit suggestions and provide feedback regarding government schemes and public services through the toll-free number 1076. The helpline has also been integrated with WhatsApp, enabling people to communicate their concerns conveniently through mobile phones.
“The CM Helpline will further strengthen transparency, accountability and good governance while deepening the bond of trust between citizens and the administration,” the Chief Minister said.
Highlighting the scale of the initiative, Shri Sai said the system covers 1,195 categories of grievances and services across 42 state government departments. Nearly 8,000 officials have been linked to the platform to ensure prompt and time-bound disposal of complaints.
Each grievance registered through the helpline will be assigned a unique identification number, allowing citizens to track the status of their applications online. The system also includes an automatic escalation mechanism under which unresolved or unsatisfactorily addressed complaints will be forwarded to higher authorities for review, ensuring greater accountability and minimizing the possibility of superficial grievance redressal.
The Chief Minister informed that the helpline will function 24 hours a day, seven days a week, with personnel deployed in three shifts to manage operations. Secretary-level officers will monitor progress through a dedicated dashboard, while the Chief Minister’s Secretariat will maintain continuous oversight of the system.
Shri Sai emphasized that the platform is not limited to grievance redressal but will also serve as an important medium for public participation in governance. Citizens will be able to share ideas and suggestions for the state’s development, contributing to policy formulation and the effective implementation of welfare schemes.
Referring to Prime Minister Narendra Modi’s governance philosophy of “Nagarik Devo Bhava,” the Chief Minister said the state government is steadily advancing digital governance initiatives. He expressed confidence that the CM Helpline would significantly improve communication between citizens and government agencies while accelerating the resolution of public issues.
During the launch programme, Shri Rahul Bhagat, Secretary to the Chief Minister and Secretary of the Good Governance and Convergence Department, gave a detailed presentation on the objectives, features and operational framework of the helpline.
The event was attended by Deputy Chief Ministers Shri Arun Sao and Shri Vijay Sharma, members of the Council of Ministers, Chief Secretary Shri Vikas Sheel, Principal Secretary to the Chief Minister Shri Subodh Kumar Singh, Secretary to the Chief Minister Shri P. Dayanand, Special Secretary Shri Rajat Bansal and other senior officials.
