Chief Minister Personally Interacts with CM Helpline Caller Shri Poonaram Thakre
TFP Bureau, Raipur, June 9, 2026: Chief Minister Shri Vishnu Deo Sai reviewed the functioning of the CM Helpline and Grievance Management System (1076), including its technical infrastructure and grievance redressal mechanism. During the visit, he obtained detailed information from officials and issued necessary instructions to ensure the timely and effective delivery of services to citizens. The ministers reviewed the helpline operations, the grievance management system, and the services provided to citizens.
The Chief Minister visited the helpline centre and inspected the process of complaint registration, monitoring and resolution. While interacting with officials, he emphasised the need for prompt grievance redressal and ensuring transparency and accountability. He stated that the government’s priority is to provide timely and effective solutions to every citizen’s concerns.
*Chief Minister Speaks Directly with CM Helpline Caller Shri Poonaram Thakre
On the occasion of the inauguration of the CM Helpline Centre, Chief Minister Shri Vishnu Deo Sai reviewed the helpline’s operational system. During the inspection, he personally spoke to Shri Poonaram Thakre, a caller who had contacted the helpline, and enquired about his name, place of residence and grievance.
Shri Thakre informed the Chief Minister that he is a resident of Raipur and had applied for an income certificate. He had contacted the helpline to register a complaint regarding the matter. The Chief Minister assured him over the call that his issue would be resolved at the earliest.
During the inspection, Chief Minister Shri Sai and the ministers also interacted with beneficiaries connected through the helpline. They listened to citizens’ concerns and suggestions and assured prompt resolution of the related issues. Beneficiaries appreciated the system for providing a direct channel to communicate their concerns to the government.
The CM Helpline and Grievance Management System is an integrated platform connecting all state government departments. The system includes more than 1,200 complaint categories and maps nearly 8,000 officials across four administrative levels. A multi-level escalation mechanism, from the block level to the state level, ensures continuous monitoring of grievance resolution.
The Chief Minister also interacted with young professionals who operate the helpline and gathered information about their work. Officials informed him that the system has generated employment opportunities for local youth, contributing both to improved service delivery and job creation.
During the review, officials briefed the Chief Minister on the Management Information System (MIS) dashboard, grievance analytics system and departmental performance assessment mechanisms available under the platform. Describing data-driven decision-making as a key pillar of good governance, the Chief Minister directed officials to implement systemic improvements informed by grievance analysis.
The Chief Minister said that the system is not limited to grievance redressal alone but serves as an effective platform for strengthening communication between the government and citizens. Through this mechanism, citizens’ concerns can be heard, prioritised, and effectively resolved, thereby further strengthening administrative accountability and transparency.
Agriculture Minister Shri Ramvichar Netam, Food Minister Shri Dayal Das Baghel, Revenue Minister Shri Tank Ram Verma, Skill Development and Technical Education Minister Shri Guru Khushwant Saheb, Principal Secretary to the Chief Minister Shri Subodh Singh, Secretary to the Chief Minister Shri P. Dayanand, Secretary of the Department of Good Governance and Convergence Shri Rahul Bhagat, Special Secretary Shri Rajat Bansal, and other senior officials were present.
